EWPS FAQ


Q: I downloaded EWPS over from the EPAAS website, but my program is still behaving like a Demo. What do I do next?

You need to uninstall EWPS demo and install the full version using the activation code. You need to have purchased a full EWPS license before the activation code is emailed to you.


Q: I've misplaced or am unsure of where my software activation code is for registering EWPS. Where can I obtain my activation code?

Upon purchasing EWPS, you should have received an email containing an activation code for registering your software license. If you did not receive this email or have lost the email, please email with your request and your activation code will be emailed to you again.


Q: Using the network version of EWPS, should I install it on each workstation?

The client component of EWPS needs to be installed on every workstation. To do this install EWPS on your computer server (selecting "network" during the install process) and then install the client application on all the workstations by accessing the client installer on the server (see installation guide).


Q: Is there anything special that should be done to the workstation/server for EWPS to work properly?

Most of the configuration is automatic in EWPS. If installing on a standalone workstation you need to ensure that client security is at its lowest setting (see installation guide). Installing the server application requires administration rights (see installation guide).


Q: What is the default login to EWPS

User: admin
Password: admin1


Q: How do I set up a new client, as there is no menu item in Main-EWPS for this?

Setting up a new client is carried out in Main-EWPS, using the "New Job" tab on the file menu or the "New job" icon on the icon bar. Clicking this tab opens a screen showing an existing highlighted client name, if one exists, with a button to the right of the name entitled "Create client". Clicking that button starts the new client creation process.


Q: I cannot see any clients in the Main screen. How do I display these?

Having logged on, Main-EWPS opens with a default display that is blank. The clients and their jobs are displayed in this screen by clicking on the "jobs Summary" button. Should the screen when opened continue not to display your jobs, then you will need to ask the Administrator to allocate those clients and their jobs to you as "Permitted" clients, via the "Manage Users" screen.


Q: How do the advanced options groupings work in Main-EWPS?

Clicking on the "advanced groupings" blue hyperlink in Main-EWPS, creates a shaded area immediately below it, to which the user can drag and drop description headings shown below e.g. "Job manager", "Created", "signed off" etc. The software will then group the clients and their jobs using these headings.


Q: What happens if I accidently delete a client or its jobs?

A failsafe has been built into EWPS to ensure that clients and their related jobs deleted by accident can be safely recovered with ease. When a job or client is deleted it automatically moves to an area called "House Keeping". This area can be accessed by clicking on the "House Keeping" tab on the "Tools" menu in Main-EWPS. By ticking the box on the left of the deleted client or job, and then clicking "Un-delete", the client and related jobs will move back into Main-EWPS and become active again. Deleting the client from the "Manage Clients" screen, which needs administrator permissions, will delete the client and related jobs permanently.



Q: How do I personalise EWPS settings?

All the settings for EWPS are managed from the Main-EWPS screen via the Tools Menu and cover the management of clients, users of the system, role permissions, codes (currency, deadlines, N&Q types, User roles), backup and restore procedures and house keeping.


Q: The spreadsheet schedules show shaded rows entitled "total" "codes" and "Descriptions" what are these for and can they be deleted if not required?

Spreadsheets are multipurpose. They can either be used as automatic posting documents, in which case the row descriptions will need to be applied under each column i.e. n/l code and description or they can just be used as analysis schedules. If used in the latter way one or more of the bottom three rows can be highlighted, right clicked and then hidden using the context menu. Those same rows can be made to re-appear again by right clicking a cell and using the menu item "unhide all" Those three bottom rows cannot be deleted.


Q: I see that there is a folder in the Job Index page for Client notes and queries. How are queries added to this folder?

There will be occasions when the user will want to save the Notes & Queries created in EWPS as a word type file. To do this open the N&Qs screen in the Job Index. Highlight the N&Qs required. Right click the screen and use the context menu item "Export to document". A text document will open. Click the save icon in that document screen and then close the screens and go back to the Job Index. The saved document will then appear as a file attachment to the folder B.12.1 "Client notes and queries"


Q: Is there any method of reviewing job performance as part of planned annual staff reviews?

There is a procedure in the Job Index screen to assist the reviewer of a job with recording the results of that review, by clicking on the "Staff Evaluation" tab on the File menu. This opens an electronic document which can be completed as appropriate and then printed. There is no "save" function and any grades recorded for a staff member will not be retained to ensure confidentiality. However should the user feel it necessary to save the evaluation within the job, then it can be uploaded as an attachment, once the document has been printed as a PDF.


Q: If a job is signed off by mistake can it be re-opened?

Once a job has been "signed off" it becomes read only. However a user, with administrator permissions, will be able to re-activate that job should the need arise.


Q: My computer crashed while I was using EWPS, and when I try to log on I get a message which says the software is already open. How do I correct this?

If the EWPS server locks out users due to a power failure or some similar incident, then please contact the Super user (usually the Administrator) who will contact EWPS for a special logon name and password, so that he can unlock users and enable them to logon normally.